Q: When will my order ship? A: Non personalised baby items ship within 1 to 2 weeks. Personalised baby items takes 3 to 4 weeks to create.

Q: When will I receive my order? A: USA, Australia, Canada, Europe - from 10 business days to 3-4 weeks. Expedited shipping upgrades are available at check out. 

Q: Where do baby items ship from? A: Baby items ship from Europe.

Q: I need my item in a hurry, can you ship faster? A: Yes, please send us email for details info@monofacesorganic.com

Q: I've just noticed my shipping address is wrong, can I change it? A: Yes, please send us a message info@monofacesorganic.com

Q: How do I order personalised item? A: Please choose item you'd like to get personalised from PERSONALISED" page. Please send us photo for personalisation via email info@monofacesorganic.com.

Q: Do you send proofs for personalised items before sewing them? A: Yes, all items are created after I get your approval for print and fabric pattern. 

Q: What fabrics do you use? A: All fabrics used for baby items are GOTS certified organic cotton fabrics (cotton, muslin, terry cloths, plush fabrics). They are sourced in Europe.

Q: Who makes your baby items? A: All items are ethically made by me, my partner and my Mom in clean, smoke free studio in Vilnius, Lithuania.

Q: How do you package your products? A: All items are packed for safe delivery, clear cellophane envelopes in mailer envelopes. 

Q: Can you gift wrap and add personalised message to my order? A: Yes, we can gift wrap your order, add a gift message and ship directly to recipient. Please leave a note at check out.

Q: What baby items do you make? A: We design and sew baby swaddle blanket, warm blankets, burp cloths, loveys, hat, mittens, leggings, bibs, headbows, shorts. 

Q: Can you create baby items with other than dog prints? A: Yes, we can make baby items with cat prints, logos, names. Please send us a message to discus info@monofacesorganic.com

Q: Can you make baby items with dog that you don't currently have in your shop? A: Yes, please get in touch info@monofacesorganic.com

Q: Can I return my order? A: You can return baby items if they are not personalised. Please return within 14 days (we have USA address - please send a message). We will refund your order once items are returned to us. There is no return for personalised baby items. 

Q: How do I decide on size for baby clothes? A: Each listing has a photo with size chart. Please contact us info@monofacesorganic.com if you are not sure what size to go for. 

Q: How do I care for baby items? A: Each item has a label with care instructions. 

Q: Do you offer bulk discounts? A: Yes, please get in touch info@monofacesorganic.com

Q: Do you offer wholesale? A: Yes, please get in touch info@monofacesorganic.com